Privacy Policy

Who We Are

Saraiya (“us,” “we,” or “our”) operates the website www.saraiyaonline.com (the “Service”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data while using our Service.

We gather and use your information to enhance your experience, provide personalized services, and improve our products. By accessing our Service, you agree to the collection, storage, and use of your data as described in this Privacy Policy. For definitions of terms used here, please refer to our Terms and Conditions at www.saraiyaonline.com.

What Personal Data We Collect and Why

While you browse our site, we collect the following information:
– Products Viewed: This helps us show you items you’ve recently looked at.
– Location, IP Address, and Browser Type: We use this data for purposes such as estimating taxes and shipping costs.
– Shipping Address: We request this information to estimate shipping before you place an order and to deliver your order.

Additionally, we use cookies to track cart contents while you shop. (Please refer to our detailed cookie policy for more information.)
When you make a purchase, we will ask for information including your name, billing address, shipping address, email, phone number, and payment details, along with optional account information like a username and password. This information will be used to:

– Send you order and account updates
– Address your inquiries, including refunds and complaints
– Process payments and prevent fraud
– Set up your store account
– Meet our legal obligations, such as tax calculations
– Enhance our store offerings
– Send you marketing communications if you opt in
– Store your details for easier checkout on future orders

We retain your information as long as necessary for the purposes for which we collected it, or as required by law (for example, we may keep order details for tax and accounting purposes). Comments and reviews will also be stored if you choose to submit them.

Our Team Access to Data

Our team members have access to the information you provide. For instance, Administrators and Shop Managers can view:

– Order details, including what was purchased and shipping information
– Customer details like your name, email, and addresses

Team members use this data to fulfill orders, process refunds, and support you.

Use of Data

Saraiya utilizes the collected data for various purposes, including:

– Providing and maintaining our Service
– Notifying you of Service updates
– Enabling your participation in interactive features
– Offering customer support
– Analyzing data to improve our Service
– Monitoring Service usage
– Identifying and addressing technical issues

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers outside your jurisdiction, where data protection laws may differ. If you are outside India and provide us with your information, please note that your data will be transferred to India for processing. By submitting your information, you consent to this transfer.

Saraiya will take reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy. Your Personal Data will not be transferred to an organization or country without adequate controls in place to protect it.

Disclosure of Data

Saraiya may disclose your Personal Data when necessary to:

– Comply with legal obligations
– Protect and defend our rights and property
– Investigate potential wrongdoing in connection with our Service
– Ensure the safety of our users or the public
– Mitigate legal liabilities

Data Security

While we prioritize your data security, please remember that no method of transmission or storage is entirely secure. We strive to use commercially acceptable means to protect your Personal Data but cannot guarantee its absolute security.

Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), offer services on our behalf, or assist us in analyzing how our Service is used. These third parties only access your Personal Data to perform tasks on our behalf and are bound to keep it confidential.

Analytics

We may utilize third-party Service Providers for monitoring and analyzing our Service, such as Google Analytics. This service tracks and reports website traffic, and the data collected is shared with other Google services. Google may use the data to personalize ads in its advertising network.

To opt out of Google Analytics tracking, you can install the Google Analytics opt-out browser add-on. For more details on Google’s privacy practices, visit the Google Privacy & Terms page: https://policies.google.com/privacy?hl=en

Links to Other Sites

Our Service may contain links to third-party sites. We encourage you to review the Privacy Policies of any external sites you visit. We are not responsible for the content or practices of these sites.

Children’s Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personally identifiable information from minors. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us.

Contact Us

If you have any questions regarding this Privacy Policy, please reach out to us at:
– Email: info@saraiyaonline.com