Shipping & Delivery Policy

Thank you for shopping with us! Here’s everything you need to know about how we process and deliver your orders.

Shipping Locations (Within India):
We deliver to all major cities, towns across India. However, delivery may not be available in certain remote/rural locations.

Shipping Charges:
Free Shipping on all Orders.

Order Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation.
During peak seasons or sales, processing may take up to 3-5 business days.

Order Delivery Time:
Standard Delivery: 5-7 business days after dispatch.
Delivery times may vary depending on your location and unforeseen factors such as weather or courier delays.

Order Tracking:
Once your order is dispatched, you will receive a confirmation email with a tracking number and link to track your shipment in real time.

Failed Deliveries:
If delivery is unsuccessful due to incomplete/incorrect address or customer unavailability, the package will be returned to us. A redelivery fee may apply for subsequent attempts.

For Assistance / Dispute Resolution:
If you have any questions about your shipment or need assistance, please contact our customer support team at:

Email: info@saraiyaonline.com
Phone: 98795 86614
Hours: 9am to 7pm (Monday to Saturday)

Key Notes:

• If delivery status shows “delivered” but products are not received:
  – Inform us within 24 hours of change of status
  – Contact customer support at 98795 86614 for immediate assistance
  – Courier companies do not accept POD disputes after 48 hours, so please ensure to inform well in-time.
• Customer support available for any shipping-related queries

Thank you for choosing Saraiya Online. We’re committed to delivering a seamless shopping experience!